1. Reservations
Users may cancel reservations subject to the cancellation policies of the respective vendor. Sliceigo is not responsible for vendor-specific cancellation terms.
2. Orders
Where dine-in ordering is available, cancellation or refund requests will be subject to the vendor's policies and the status of the order.
3. Vendor Plans & Fees
Vendor onboarding fees, subscription fees, promotional charges, and advertising fees are generally non-refundable unless otherwise approved by Sliceigo.
4. Failed or Duplicate Transactions
If an amount is deducted due to a failed or duplicate transaction, users may contact support for verification. Eligible refunds will be processed accordingly.
5. Refund Processing
Processing Timeline
Approved refunds, where applicable, may take 5–15 business days to reflect, depending on banks and payment providers.
6. Exceptions
Sliceigo reserves the right to review refund requests on a case-by-case basis and make the final decision where necessary.